In my last blog, I gave tips on how to initiate tough conversations with others—whether they be friends, significant others, coworkers or people you manage. But what about when the shoe’s on the other foot? As the saying goes, it’s often far easier to dish it out than it is to take it.
So, how should you respond when you are on the receiving end of a tough conversation? Here’s what I recommend:
• Watch your body language. You may not like what you’re hearing, but try to stay calm and show you’re listening. This means maintaining eye contact and [...]